How to dispute a transaction [admin]

Admin users have the option to dispute a transaction on their Visionary Corporate Card.

1. Log on to https://app.visionarycorporatecard.com

2. Navigate to the Transactions page on the side menu to see all the transactions.

3. We have tabs for Pending & Cleared, Declined, and Refunded under Transactions.

4. Under Pending & Cleared, please look for the transaction description you must dispute.

5. Click Dispute on the hamburger icon () on the right side of the transaction.

6. Choose the appropriate selection in the Dispute questionnaire. Users can attach other documentation that may supplement the dispute investigation. Click Submit to dispute the transaction successfully.

Note: Disputed transactions usually take 30-60 days to verify and process. Once successfully disputed, the amount will be credited to your account and will reflect in your Available Balance. Also, please keep in mind that you can only dispute transactions that have occurred within a 45-day window from the date the transaction was initially made.